The Art of Impasse-Breaking in Mediation

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David Hoffman is a very highly regarded US mediator and an equally authoritative Harvard academic, whose writing about mediation and conflict resolution is always rich and thoughtful. Thus, his book about ‘The Art of Impasse-Breaking …

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Don’t always answer, ask another question

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“They answered my questions with questions”. These lyrics, from a haunting song in 1976 by Manfred Mann’s Earth Band, remind us that the best way to answer a question is often by posing another in …

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Art of the possible in world of conflict

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Dear First Minister   A year ago, as you assumed office, I wrote to you, courtesy of these pages, offering suggestions from the field of conflict resolution which I hoped might assist you in navigating your daunting …

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Reflections on People-Centred Leadership in the NHS

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John Sturrock has contributed the following reflections, on leadership in the NHS, to Reform Scotland’s excellent NHS 2048 initiative:   “The key to doing well lies not in overcoming others, but in eliciting their co-operation.” (Robert Axelrod)  “…whatever change …

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The power of letting bygones be bygones

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“Forgiveness… call me naive… it has worked for me”. These words of a man who, as a schoolboy in Northern Ireland, was blinded by a bullet fired by a British soldier are captured in the …

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A ‘high trust’ economy will be more productive

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“It’s all about trust, isn’t it?” observed my assistant mediator in a recent mediation where property investors resolved a long-running dispute with their professional advisers, having incurred considerable legal costs.  It was good to see …

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