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better outcomes
As the founder and CEO of the Core Solutions Group, I spend a great deal of time thinking and speaking about mediation, negotiation, conflict management, leadership and communication. I am told I should write some of these thoughts down… so, here goes…
Tip 7: Innovation We can find all sorts of ways to be imaginative in mediation. Reversing roles, changing seats, summarising by parties, mock tribunals with senior executives, straw men, decision trees, handling diversity of views within …
Tip 6: Time The urge to move quickly is real. Generally, however, mediation benefits from time being allocated to enable parties to download, explore the real issues and generate options for a solution. Many resolve quickly, some …
Tip 5: Agreements It is really helpful if advisers work collaboratively on the terms of an emerging resolution or settlement agreement in advance. This can become almost self-fulfilling in the sense of helping to build momentum …
Tip 4: Impartiality The mediator is often described as a "neutral". I am less sure about that term now. Perhaps we are impartial, or more likely, "multi-partial". In other words, our role is to work hard to …
Tip 3: Dignity Increasingly, I find that it is valuable to ensure that those in mediation are treated with, and give each other, respect and courtesy. It is quite extraordinary what an impact acknowledgement of someone else's …
Tip 2: Environment The setting for mediation is important - I have conducted mediations in hotel bedrooms and these are not always ideal! We really benefit from light, space, comfortable seating, good food, opportunity for fresh air and …
On 22 January 2001, we launched Core with an event entitled "Communicate to Persuade." Now, 400 mediations and hundreds of courses and events later, we are celebrating ten years of Core with two key anniversary …
Tip 1: Meetings I find that it is often helpful to set the scene in mediation by bringing together the participants over breakfast: this gives an opportunity for people to mingle informally and for me to …
We are putting the finishing touches to the case study for our Master Class on 20 January. I came across a story in the New York Times (one of the many benefits of an iPad!) about …
To me, mediation represents an enlightened way of doing things at a time when we really need it - locally, nationally, and internationally. Focussing on interests rather than positions, separating people from the problem, accepting that …
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