Complaints, Compliance and Regulatory

Core is experienced in mediating in disputes relating to complaints, compliance and regulatory issues.

Often complaints or other allegations of failure to comply with or meet standards of regulation are symptoms of underlying concerns or misunderstandings. The privacy and creativity associated with mediation means that the real problems can often be addressed and, rather than focusing on fault or blame, constructive solutions found.

Our clients include professional firms, local authorities, suppliers, health services, banks and other financial service providers.

Issues covered include:

• quality of service
• appropriateness of charges
• remedies for perceived errors in performance
• allegations of professional misconduct
• breach of contract
• personal grievances